Exchange and return of goods
Return of goods without defects
 
The buyer can return the model purchased in our online store MODELLISIMO within two weeks from the date of purchase. When the goods are delivered by Russian post, by the delivery or receipt service at the point of issue of orders, this period is considered from the moment of delivery of the parcel, based on the delivery tracking data from available sources (the RF mail site or the delivery service website), subject to the preservation of the presentation of the model, all related accessories and packaging. When delivering the model by mail or delivery service, the maximum time to receive the returned model in our warehouse should not exceed 14 days. Delivery of goods to the warehouse "MODELLISIMO" is carried out at the expense of the buyer. Models bought not from us to return are not accepted.
 
Return of the paid amount occurs within 7 (seven) banking days after receipt of the returnable goods at the warehouse of the Internet shop "MODELLISIMO". Compensation is subject to the amount received by the store directly for the goods. The costs of sending and the cost of transferring money to the account of the buyer by the buyer are not compensable.
 
Return of goods having defects
 
ATTENTION! Upon receipt of the goods by the Post of Russia, or by any other shipping services, the inspection of the proper quality of the goods must be carried out directly at the post office (place of receipt) of the parcel. If you find a marriage, you must immediately apply and fix the claim and refuse to receive the goods. All parcels are insured against damage (during shipment), and in the absence of a compiled damage statement, we will not be able to receive compensation for the model damaged during shipment. In the absence of an act of damage, we will not be able to exchange the damaged model, or to compensate you for its cost.
 
The buyer can return the model purchased only in our MODELLISIMO online store within two weeks from the date of purchase. When the goods are delivered by Russian post, by the delivery or receipt service at the point of issue of orders, this period is considered from the moment of delivery of the parcel, based on the delivery tracking data from available sources (the RF mail site or the delivery service website), subject to the preservation of the presentation of the model, all related accessories and packaging. When delivering the model by mail or delivery service, the maximum time to receive the returned model in our warehouse should not exceed 14 days.
Return of the paid amount occurs within 7 (seven) banking days after receipt of the returnable goods at the warehouse of the Internet shop "MODELLISIMO". Compensation is subject to the amount received by the store directly for the goods. The costs of sending and the cost of transferring money to the account of the buyer by the buyer are not compensable
 

Models bought in other stores to return are not accepted.

Return of the paid amount occurs within 7 (seven) banking days after receipt of the returnable goods at the warehouse of the Internet shop "MODELLISIMO".
The costs of transferring money to the account of the buyer by the buyer are not compensable.
Models from the Commission and discounted models are not subject to return and exchange.
In case of a marriage, the buyer should notify the online store MODELLISIMO in an arbitrary form to the address shop@modellisimo.ru. In the subject line of the letter, specify the order number. In the text of the letter indicate the name of the defective product. The letter should be attached photos, which show the defective parts of the defective model.
After receiving the defective model in the warehouse, the online store MODELLISIMO will inspect the goods sent for marriage. In the event that the goods do not have defects, which our experts recognize as a marriage, the online store MODELLISIMO returns the goods to the buyer. The exchange of goods, as well as compensation for the costs of delivery to the warehouse of the online store MODELLISIMO in this case is not made.
 
What is considered a marriage
 
  • Models with pronounced defects in paintwork (chips, cracks, scratches).
  • Models that have missing, or fallen off, or broken parts.
  • Models with pronounced traces of glue on the species surfaces, such as glass, body, wheel disks.
Slight traces of glue around moldings, headlights and other small items are acceptable when assembling large-scale models and can be recognized as a marriage only at the discretion of the experts in marriage acceptance of the MODELLISIMO online store.
 
Any geometric disturbances (for example, negative collapses, misalignment, parallelism, flatness) in the conjugation of model details by marriage are not, however, can be recognized by marriage in agreement with experts in marriage acceptance of the online store MODELLISIMO.